Contact Us

We are glad you want to get in touch. Before you write to us, please take a moment to find the right channel below: most questions about orders and entry are answered fastest in our Help Center, while partnership, venue, and press enquiries are best sent to us directly by email.

Tickets & Orders

If you have a question about a purchase — your order status, e-tickets, refunds, or what you need to get into a show — our Help Center is the quickest place to look. It covers the most common questions about buying tickets, finding your tickets, and entry on the night.

  • Start with the Help Center for order, ticket, and entry questions.
  • Heading to an event? Bring a valid government-issued photo ID — some shows have age limits, and entry is at the venue's discretion.
  • Only buy from official West Live channels at westliveticket.com. Tickets resold through unofficial sellers may be refused at the door, and we cannot guarantee them.

If you have read through the Help Center and still need a hand, our support team is here to help at [email protected].

Partnerships

Are you an artist, promoter, venue, or brand who wants to work with us? We are always open to new ideas — concert collaborations, tours, club nights, and joint projects. Tell us a little about what you have in mind and we will get back to you.

  • For partnership, booking, and project proposals, write to us at [email protected].
  • Please include the basics: event format, approximate dates, city, and what you are hoping to do together.

Venues & Press

If you represent a concert venue, club, or festival and would like to host a West Live event — or you are a journalist or media contact working on a story — we would love to hear from you.

What to Expect

We read every message and aim to reply as quickly as we can.

  • Support requests are handled in the order they arrive; during on-sales and in the run-up to major events, replies may take a little longer.
  • To help us help you faster, include your order number (if you have one) and the event name in your message.
  • Typical response time: our email service provider.

Company Details

West Live operates the ticketing platform at westliveticket.com.

Official tickets are sold only through West Live's own channels at westliveticket.com.